Once your order has been successfully placed, you will receive a confirmation email to the email address provided at checkout. If you do not receive an email within a few hours, please check your spam or junk folder. If you still haven’t received confirmation, contact us at info@surmerlabel.com, and we’ll be happy to assist you.

If you need to update your shipping address, please email us as soon as possible at info@surmerlabel.com. We will do our best to update your address before the order is shipped, but we cannot guarantee changes once processing has begun. If your order has already been dispatched, you may need to contact the courier directly to request an address update.

Yes! We offer free worldwide shipping on all orders. No matter where you are, we’ll deliver straight to your door at no extra cost. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Orders are typically processed within 2-3 business days. Delivery times vary depending on your location. Once your order has shipped, you will receive tracking details via email. We want your pieces to be with you as soon as possible, but while we do our best to ensure timely delivery, please note that shipping delays can sometimes occur due to factors outside our control.