Shipping policy

Domestic // shopping Australia

For orders placed on surmer we ship via Australia Post Express. We offer free Express shipping on all orders over $150 within Australia. All orders under the $150 threshold will be charged $10 for Express shipping with Australia Post.

Please allow 1-2 business days for your order to be processed and dispatched.

Peak Sale Period Dispatch Guide:

During peak promotional activity and during the holiday season, please allow up to 3-5 business days for your order to be processed.

Please be aware that online orders are not processed over the weekends or public holidays. Once your order has been shipped, a tracking number will be sent to your email address. You can refer to this tracking number to follow the whereabouts of your parcel.

Once dispatched, allow 1- 3 business days for transit to metropolitan areas and 3-5 business days for transit to rural areas.

Please note, due to the impact of the COVID-19 pandemic, parcels may experience some delays within the delivery network, with orders taking longer than usual to be picked, packed and delivered to you. Your order is our top priority and will be en route at the earliest possible opportunity.

Christmas Delivery Cut Off Dates
Order on or before the below dates to receive in time for Christmas.

WA – Friday 17th December

ACT, QLD, VIC, SA, TAS – Monday 20th December

NSW – Tuesday 21st December

INTERNATIONAL

For orders placed on Surmerlabel.com we ship via DHL. Orders over 240AUD we offer free shipping. Orders under 240AUD is a flat rate of 45AUD

The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please allow 48 hours for your order to be processed and note that we do not ship to PO boxes or parcel lockers.

Please note, due to the impact of the COVID-19 pandemic, parcels may experience some delays within the delivery network, with orders taking longer than usual to be picked, packed and delivered to you. Your order is our top priority and will be en route at the earliest possible opportunity.

Christmas Delivery Cut Off Dates

Order on or before to receive in time for Christmas.

• USA and Europe – 14th December
• Asia Pacific – 17th December
• Rest of World – 15th December

Shipping Transit Times

• North America – 3-5 days transit time (USA, Canada and Mexico)
• Europe – 3-5 days transit time (United Kingdom, Germany, France, etc.)
• Asia – 3-5 days transit time (China, Hong Kong, India, etc.)
• Middle East – UAE (3-5 days transit time), Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia (5-7 days transit time)
• Oceania – 5 days transit time (American Samoa, Cook Islands, Fiji, etc.)